Questions and answers
The most frequent questions of our guests:
Directly on the hotel web site.
If you will book on this official web site you are going to have the best price offered. You will have also a direct and personalized contact with Hotel Atlas for an unbelievable holiday in Rimini.
Moreover, you will have included with no extra-charge:
- Free WI-FI connection.
- Early check-in on the arrival, if your room is available before 11.00 am.
Normally our rooms are available from 3.00 pm.
For all our guest booking from this web site, we offer the possibility of an early check-in (except when the room is still busy by the previous guest due to other requests). We also offer the luggage storage service in the hotel at the arrival.
The reception is open 24 hours. At midnight we normally close our entrance, but thanks to our night guardian the access is always available for all the night long. Also check-in is allowed during the night.
Check-out is at 10.00 am.
For all the guests booking directly from our website, there is the possibility to postpone the check-out at 11.00 am on request if it is possible for us as well.
We allow every guest to leave the luggage in our storage for free, with no time restriction.
For all the guest we offer a free Wi-Fi connection available in the room and all the hotel’s areas.
Yes, we offer to our guests a generous buffet breakfast in our restaurant., when included is the chosen rate.
The opening time is from 7.40 am to 11.00 am.
If requested and asked in advance, we can provide gluten free goods for the breakfast and for the main meals with no extra-charge.
No, the city tax is a municipal district fee which has to be paid on the arrival at the hotel, for the town of Rimini.
The cost is € 2,00 daily per person, for a maximum of 7 consecutive days. Children under 14 years old are free of charge.
The hotel provides an onsite open-air car park available from 20,00 Euros to 50,00 Euros daily.
For all our “all inclusive” guest there is no charge for the car-parking.
Otherwise, we can offer an indoor garage with a 10,00 Euro extra charge daily.
Both type of car-park are available without any reservation, subject to availability of space.
Occasionally, can be asked to leave the car keys at the reception, to help the staff moving the cars in the busiest days.
The amount pre-authorized on your valid Credit Card does not generate any liabilities, it is just to “reserve” an amount before your holiday as a deposit confirmation. On your balance you will see the amount requested, because is not available at the moment. It will be available after normally 7 working days (but it depends on your card policies)
The pre-authorization becomes a charge only in case of no-show at the hotel.
In case of cancellation or changes done up to 7 days before the expected date of check-in we do not charge any cost. If the reservation is confirmed by deposit, that amount remains available for another holiday (even one day) during the current summer. In case of cancellation or changes after the term (7 days before arrival date) we charge the full amount of the deposit. In case of pre-paied reservation no money will be give back.
For reservations on other portals or different websites you have to verify the cancellation policies on each of them.
Yes, if you reserve a room on our website is given the possibility to add a dedicated insurance, provided by Allianz Global Assistance. Please examine the dedicate page on the web site for further information.
For all our “all inclusive” guest the beach service is included in the price. Beach service means the use of 2 sun beds and 1 umbrella (for each room) in the beach areas just in front of the hotel.
Otherwise it’s possible to reserve beach service directly once arrived at the hotel (daily or weekly) with our convenient discount agreement at 18,00 Euro daily (2 sun beds and 1 umbrella).
Every guest can choose among all the beaches in front of the hotel, with a discount agreement for guests, with no price difference.
Alternatively, you can go personally to the beach, renting sun beds or umbrellas as you prefer at the price offered by the beach owner.
Indicative opening times for the swimming pool in the summer period are:
– morning from 9.30 am to 1.00 pm
– afternoon from 3.00 pm to 6.30 pm
These times can be changed and extended due to weather conditions and to guests peak frequencies.
The pool is steadily supervised by a lifeguard equipped with rescue patent.
When the pool is closed, the relaxation area with sun loungers and umbrellas remains always available, near to the entrance.
All rooms are provided with a own air conditioning system, manually adjustable by yourself in the room. We would like to remember that the air conditioning works only when room’s windows are closed.
For our guests booking from this web site we offer tickets for the main theme park and disco clubs at discounted prices, directly at the reception desk. You can ask once you arrived at the hotel.
Yes, we accept the main Credit Cards: Visa, Visa Electron, MasterCard, Maestro and CartaSì. We do not accept American Express.
The payment will be asked upon your arrival.
All the children can get offers and discounted prices. If you have one or more children contact us for a personalized quote.
Yes, but only if they are small size.
We kindly ask an amount of € 20,00 for the final room cleaning the departure day.
Is not allowed in the breakfast and restaurant areas.
In the common areas of the hotel, your pet must be brought on a leash.
It is absolutely forbidden to let the animal get on the beds, armchairs, chairs, tables etc.
In the rooms, pets must not be left alone to prevent them from barking or meowing and disturbing others.
Full board service includes breakfast, lunch and dinner.
A rich breakfast and a buffet dinner will be served in our restaurant. A light lunch with dished like salads, piadinas will be served at Hotel Cristallo, located on the other side of the street. The light lunch will be available at 1 pm on request.
Water on tap is also included.
Our all-inclusive offer included full board at the hotel, beach service with 2 sun beds and 1 umbrella in the beach, and open-air car park (subjected to availability).
Yes. We allow all our guests who have booked only accomodation service (even from other web sites) to add breakfast during the holiday.